Policies

This Privacy Policy describes how Dornbusch Farms (“we,” “us,” or “our”) collects, uses, and shares information when you purchase an item from us, contact us, or otherwise use our services through dornbuschfarms.com, Etsy.com, or related services.

This Privacy Policy does not apply to the practices of third parties that we do not own or control, including Etsy, Squarespace, payment processors, shipping carriers, or other third-party services you may access through our website or Etsy. You can review Etsy’s Privacy Policy to learn more about its privacy practices.

To fulfill your order, you must provide certain information, such as:

• Your name

• Email address

• Mailing address

• Payment information (processed securely by third-party payment providers)

• Order details related to the products you purchase

You may also choose to provide additional personal information if you contact us directly (for example, regarding a custom order, wholesale inquiry, or customer support request).

We rely on the following legal bases to collect, use, and share your information:

• To provide our services, including processing orders, shipping products, handling returns, resolving disputes, and providing customer support

• With your consent, such as when you sign up for email updates or marketing communications (you may opt out at any time)

• To comply with legal obligations, including tax, accounting, and regulatory requirements

• For legitimate business interests, such as improving our products, services, website functionality, and customer experience, provided those interests are not overridden by your rights

Customer information is important to our business. We share personal information only when necessary and in limited circumstances, including:

• Etsy and website platforms
  We share information with Etsy, Squarespace, and related service providers as necessary to process orders and comply with their terms of use.

• Service providers
  We may share information with trusted third parties such as payment processors, shipping carriers, and website hosting providers, only to the extent necessary to perform their services.

• Business transfers
  If Dornbusch Farms is sold, merged, or reorganized, your information may be disclosed as part of that transaction, as permitted by law.

• Legal compliance
  We may collect, use, retain, or share information if we reasonably believe it is necessary to:

  • Respond to legal requests or government inquiries

  • Enforce our agreements and policies

  • Prevent fraud or security issues

  • Protect the rights, property, or safety of our customers or others

We retain your personal information only for as long as necessary to provide our services and comply with legal, tax, and accounting obligations.
In general, we retain customer order and transaction records for up to four (4) years, unless a longer retention period is required by law.

Your information may be stored and processed through third-party hosting and service providers located in the United States or other jurisdictions. By using our services, you acknowledge that your information may be transferred to and processed in locations with different data protection laws than those in your area.

Depending on your location, including if you reside in the European Union, you may have certain rights regarding your personal information, including:

• Access – Request a copy of the personal information we hold about you

• Correction or deletion – Request changes to or deletion of your personal information, subject to legal retention requirements

• Restriction or objection – Object to certain processing based on our legitimate interests or withdraw consent for marketing communications

• Complaint – File a complaint with your local data protection authority if applicable

For questions or concerns about this Privacy Policy or your personal information, please contact us through the “Contact” page on dornbuschfarms.com.

For data protection purposes, Dornbusch Farms is the data controller of your personal information.